A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Documents Required and Instructions to Register Your Alphanumeric Sender ID in Turkey

Before we begin

Due to regulatory requirements, there is sometimes a need for documents to be signed by customers to ensure that registrations are done on behalf of customers that have the right to use the Sender ID. This serves to ensure that traffic is coming from legitimate sources and minimizes any potential misuse.

This article outlines the documentation requirements for a pre-registration in Turkey.

Things to note

  • Promotional traffic is not allowed
  • If the Sender ID does not match the company name, a formal document (trademark registration, official website, etc.) would be required to show the linkage between company name and brand name

Instructions

To register your Alphanumeric Sender ID, the Turkey network operators require that you provide the following document: 

  • Company/Brand Registration Certificate
  • Customer to Twilio LOA
  • Customer to Twilio Authorization Letter

To get you up and running as quickly as possible, please fill out the document completely and accurately and provide any other required information. Use the examples provided for guidance. Note that mobile network carriers are very strict about the details! We highly recommend that you download the examples (hit right click, and select 'Save Image As...') and do a side by side comparison when you are filling out the documents.

Provide the necessary information

The LOA authorizes Twilio, Inc., to register and send branded SMS messages on your company's behalf.

Once you have downloaded the forms, follow these general instructions: 

  1. Fill in the yellow highlighted fields—completely replace each field with your own information. If a field is not highlighted, don’t change it.
  2. If you have questions on how to fill in the required fields, refer to the annotated examples we provided for each field. 
  3. Have the documents signed by an authorized signatory of the Sender.
  4. In the green highlighted fields, add the Sender’s letterhead and/or logo, and sign where indicated.
  5. Upload the forms to the Twilio Alphanumeric Sender ID Registration Form.

Required fields include:

  • Sender company’s letterhead
  • Alphanumeric Sender ID requested
  • Legal Name(Company Name) of Sender
  • Name and Title of authorized signatory
  • Signature of authorized signatory
  • Sender company stamp
  • Date


Customer to Twilio LOA:

Screenshot_2022-04-18_at_10.53.22.png

 

Customer to Twilio Authorization Letter:

Screenshot_2022-08-26_at_1.05.49_PM.png

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