Question
Can I edit or delete my WhatsApp message templates?
Product
Programmable Messaging
Environment
legacy Twilio Console
Answer
You can make edits to Content Templates as long as they haven't been submitted to WhatsApp for approval. To do so, use the Content API call documented here.
It is not currently possible to make changes to a template after it has been submitted for approval to WhatsApp. Instead, we recommend users submit a new template request with the desired changes.
WhatsApp/Content templates can be deleted if needed. If you are no longer using a message template, you may remove it in the Twilio Console:
- Access the Content Templates Builder page in Console.
- Click on the title of the template you’d like to remove.
- Click “Delete” at the bottom of the page.
Please note that per WhatsApp guidelines, you may not reuse the name of a deleted template for 30 days after deletion.
You may also delete Content Templates via API call following this documentation.