SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Edit or Delete WhatsApp or Content templates.

Question

Can I edit or delete my WhatsApp message templates?

Product

Programmable Messaging

Answer

It is not currently possible to make changes to a template after it has been submitted. Instead, we recommend users submit a new template request with the desired changes.

However, WhatsApp templates can be deleted if needed. If you are no longer using a message template, you may remove it in the Twilio Console:

  1. Access the Content Templates Builder page in Console.
  2. Click on the title of the template you’d like to remove.
  3. Click “Delete” at the bottom of the page.

Please note that per WhatsApp guidelines, you may not reuse the name of a deleted template for 30 days after deletion.

You may also delete Content Templates via API call following this documentation.

 

Have more questions? Submit a request
We can’t wait to see what you build.
Powered by Zendesk