A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Why are the links (URLs) in my WhatsApp messages sometimes not clickable?

By default, URLs sent in templated WhatsApp messages only become clickable when the person who received the message responds to the message or adds the sender to their contacts. This is a security measure for spam control, implemented by WhatsApp.

Once a mobile user has responded to your message or added your number to their contacts list, the links in your messages will become clickable for them.

Customers with an Official Business Account on WhatsApp are not subject to this limitation.

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