Number Migration - Not Portable numbers and Substitution Options

Not Portable numbers

Why is my number not portable?

There are many reasons why a number might not be portable.  Some common reasons why a number is not portable include:

  1. Porting is not allowed in the number’s region or jurisdiction
  2. An alternative provider isn’t currently available in the number’s region
  3. A specific number’s configuration includes a non-portable attribute for legal or regulatory reasons (e.g. an individual number assigned to a larger number block that can’t be separated), which prevents us from moving it to another provider

If you have any not portable numbers on your migration list, you may release them and purchase the substitute numbers immediately (see Not Portable Number Substitution Options below). Alternatively, you may continue using the not portable number(s) until your provided disconnection date.  If you don’t release the not portable number(s) prior to the disconnection date, they will be removed on the date provided in your email notification.

 

Not Portable Number Substitution Options 

Not Portable Numbers

Replacement Number Availability

Country

Number Type

Local

National

Toll-Free

Voice-Enabled Mobile

Austria National GA Beta Beta GA
Bulgaria Local GA Not Available Beta Not Available
Chile Local GA Not Available Preview Not Available
Cyprus Local Not Available Not Available Not Available Not Available
Dominican Republic Local Not Available Not Available Preview Not Available
El Salvador Local GA Not Available Not Available Not Available
Estonia National GA GA Not Available Not Available
Finland Local Private offering* GA Beta GA
Finland National Private offering* GA Beta GA
Greece Local Not Available Not Available Private offering* Not Available
Hong Kong National Not Available GA Not Available Not Available
Hungary Local GA Not Available Private offering* Not Available
Japan Local Not Available GA GA Not Available
Japan Toll-Free Not Available GA GA Not Available
Latvia Local Not Available Not Available Not Available Not Available
Lithuania Local Private offering* Not Available Not Available Not Available
Malaysia Local Not Available Not Available Private offering* Private offering*
Panama Local GA Not Available Beta Not Available
Peru Local Not Available Not Available Beta Not Available
Poland Local Private offering* Not Available Private offering* Beta
Romania Local Not Available GA Private offering* Not Available
Singapore National Not Available Beta Preview Not Available
Slovakia Local Private offering* Not Available Beta Not Available
South Africa National Beta Beta Private offering* Beta
Spain National Private offering* Private offering* Private offering* Not Available

*These numbers are not kept in stock but can be special ordered with required documentation. Please allow several weeks for delivery after valid documentation is submitted. If you wish to purchase a number using the Private Offering option, please email support@twilio.com. 

 

Please review Twilio international phone number availability and their capabilities for information on Availability, Capabilities and purchasing instructions for substitute phone numbers.

 

Don’t see your country of interest? 

Unfortunately, at this time, we do not have a substitute available for any countries not listed in the above table. However, you may be able to use a non-domestic phone number instead.  For details on voice and messaging with these numbers, please refer to these guides:

Still have questions? 

We are happy to help. Please contact Support for further advice. 

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