Not Portable numbers
Why is my number not portable?
There are many reasons why a number might not be portable. Some common reasons why a number is not portable include:
- Porting is not allowed in the number’s region or jurisdiction
- An alternative provider isn’t currently available in the number’s region
- A specific number’s configuration includes a non-portable attribute for legal or regulatory reasons (e.g. an individual number assigned to a larger number block that can’t be separated), which prevents us from moving it to another provider
If you have any not portable numbers on your migration list, you may release them and purchase the substitute numbers immediately (see Not Portable Number Substitution Options below). Alternatively, you may continue using the not portable number(s) until your provided disconnection date. If you don’t release the not portable number(s) prior to the disconnection date, they will be removed on the date provided in your email notification.
Not Portable Number Substitution Options
|
Not Portable Numbers |
Replacement Number Availability |
||||
|
Country |
Number Type |
Local |
National |
Toll-Free |
Voice-Enabled Mobile |
| Austria | National | GA | Beta | Beta | GA |
| Bulgaria | Local | GA | Not Available | Beta | Not Available |
| Chile | Local | GA | Not Available | Preview | Not Available |
| Cyprus | Local | Not Available | Not Available | Not Available | Not Available |
| Dominican Republic | Local | Not Available | Not Available | Preview | Not Available |
| El Salvador | Local | GA | Not Available | Not Available | Not Available |
| Estonia | National | GA | GA | Not Available | Not Available |
| Finland | Local | Private offering* | GA | Beta | GA |
| Finland | National | Private offering* | GA | Beta | GA |
| Greece | Local | Not Available | Not Available | Private offering* | Not Available |
| Hong Kong | National | Not Available | GA | Not Available | Not Available |
| Hungary | Local | GA | Not Available | Private offering* | Not Available |
| Japan | Local | Not Available | GA | GA | Not Available |
| Japan | Toll-Free | Not Available | GA | GA | Not Available |
| Latvia | Local | Not Available | Not Available | Not Available | Not Available |
| Lithuania | Local | Private offering* | Not Available | Not Available | Not Available |
| Malaysia | Local | Not Available | Not Available | Private offering* | Private offering* |
| Panama | Local | GA | Not Available | Beta | Not Available |
| Peru | Local | Not Available | Not Available | Beta | Not Available |
| Poland | Local | Private offering* | Not Available | Private offering* | Beta |
| Romania | Local | Not Available | GA | Private offering* | Not Available |
| Singapore | National | Not Available | Beta | Preview | Not Available |
| Slovakia | Local | Private offering* | Not Available | Beta | Not Available |
| South Africa | National | Beta | Beta | Private offering* | Beta |
| Spain | National | Private offering* | Private offering* | Private offering* | Not Available |
*These numbers are not kept in stock but can be special ordered with required documentation. Please allow several weeks for delivery after valid documentation is submitted. If you wish to purchase a number using the Private Offering option, please email support@twilio.com.
Please review Twilio international phone number availability and their capabilities for information on Availability, Capabilities and purchasing instructions for substitute phone numbers.
Don’t see your country of interest?
Unfortunately, at this time, we do not have a substitute available for any countries not listed in the above table. However, you may be able to use a non-domestic phone number instead. For details on voice and messaging with these numbers, please refer to these guides:
- International Voice Dialing Geographic Permissions (Geo Permissions) and How They Work
- Using Twilio when SMS numbers are unavailable in your country
Still have questions?
We are happy to help. Please contact Support for further advice.