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Error 22300: "This account is restricted from provisioning new long code phone numbers"

Some users may see Error 22300 when attempting to buy a new Twilio phone number in the Twilio Console or via API (if using the API, this corresponds to error 22300).

This error means that Twilio Compliance has temporarily restricted your account from provisioning new long code phone numbers. This restriction may be imposed because of suspicious account activity or behavior that may violate Twilio's Acceptable Use Policy or Messaging Policy.

If you encounter this error, please reach out to verifymyaccount@twilio.com to request to have this restriction lifted from your account. Be sure to include the following important details:

  • Twilio Account SID
  • Name of your business
  • Brief explanation of your use case
Have more questions? Submit a request
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