A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Does my Twilio WhatsApp number need to be in the same country as my recipients?

No, your Twilio for WhatsApp sender number does not need to match the country you’re sending to. Any Twilio WhatsApp number is capable of two-way messaging with WhatsApp recipients (sending as well as receiving replies), regardless of country. The only exceptions are end users with numbers from a few countries, such as Iran and North Korea, that WhatsApp has designated as blocked on WhatsApp for Business. For details and a list of blocked countries, see What countries can I reach with the Twilio API for WhatsApp?

For more information on which Twilio numbers are eligible for WhatsApp enablement, please see Which Twilio Phone Numbers are Compatible with WhatsApp?

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