Objective
Sometimes, navigating to 'Monitor' → 'Logs' → 'Calls' in the Twilio Console does not show the expected 'Calls' link. This article demonstrates how to access Call Logs for an entirely new subaccount using Twilio Console.
Product
Programmable Voice
Environment
legacy Twilio Console
Procedure
- Go to the necessary subaccount, by selecting from the list here.
- Click on 'Explore Products' as shown in the following screenshot-
- Go to “Voice” and click on the drop-down arrow (right of the 'pin' icon)-
- Click on 'pin' icon corresponding to the region under which your call logs are present.
- For example- if your Call Logs are present under United States (US1) region, then click on the 'pin' icon corresponding to the 'United States (US1) region.
- The Console will generate a green-colored pop-up box towards top-right corner and there is a visible difference in pin icon, as shown in the below screenshot-
- Under 'Monitor' tab, if you expand the necessary region, you should now be able to see 'Calls' as shown below
Additional Information