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Authentication Error 20003 When Connecting ServiceNow to Twilio

Issue

Error 20003 when attempting to connect ServiceNow to a Twilio account, after verifying your Account SID and Auth Token.

Product

REST API and TwiML

Cause

This attempt to connect may require additional ServiceNow configuration related to module access policies.

Resolution

You can find details on the resolution to this issue on the ServiceNow Support and Troubleshooting (Knowledge Base): Twilio Authentication Error (20003) During Configuration.

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