Issue

• Effective July 15, 2024, New Twilio accounts must have an approved Business or Individual Primary Compliance Profile to make outbound calls to +1 numbers.
• Effective October 8, 2025, New Twilio accounts created outside the US and Canada are restricted from dialing +1 numbers by default. To gain access, a Business Primary Compliance Profile is required. As a result, any Individual Primary Compliance Profile created after October 8, 2025 will experience failed calls to +1 destinations. This restriction applies only to accounts created after this date Individual Primary Customer Profiles established prior to October 8, 2025 are not affected. 
• Effective August 3, 2026, All Twilio accounts will need a Primary Compliance Profile to make outbound calls to +1 numbers.

Product

Programmable Voice

Cause

To maintain trust in the communications ecosystem and comply with regulatory and carrier obligations, Twilio requires additional verification for outbound calls to US and Canadian phone numbers.

These measures help protect against fraudulent and phishing-related voice activity, ensuring a safer experience for you.

Resolution

For Customers in the US and Canada

1. Log in to your Twilio Console.
2. Create and submit your Business or Individual Primary Compliance Profile for approval.
3. Allow up to 7 business days for review and verification.
4. You’ll receive an email once your profile is approved.

For Customers Outside the US and Canada

1. Log in to your Twilio Console.
2. Create and submit your Business Primary Compliance Profile for approval.
3. Allow up to 7 business days for review and verification.
4. You’ll receive an email once your profile is approved.

Note: Twilio Support and Operations teams cannot manually remove this restriction. An approved Business Profile is required.

Additional Information 

• Visit Create a Primary Compliance Profile in Console for step-by-step guidance.
• Legacy Customer Profiles
   

If you’re unsure which profile applies to your account or need assistance creating or submitting a Business Profile, please reach out to Twilio Support.