Overview

This article explains the retention policies for logs and metadata associated with Twilio Programmable Video. It outlines how long Twilio retains various types of session-related data, such as diagnostic logs, room metadata, and recording-related information.

What You Need To Know

Twilio retains different categories of Programmable Video data for defined timeframes. This information is useful for developers and support teams monitoring sessions or managing compliance and auditing requirements.

Video Insights Dashboard

• Diagnostic and quality metrics data is retained for 14 days.
• Filtering and UI access are available for sessions within the last 7 days.
  
  

Rooms and Participants Metadata

Rooms and participants metadata is currently stored indefinitely and remains accessible through Twilio's REST APIs.

Recordings Metadata

After a recording is deleted, its metadata is retained for 30 days.

Composition Metadata

Metadata related to video compositions remains accessible for 30 days post-deletion.

Debug Logs

Debug-level logs (used for troubleshooting) are purged after 30 days.

Manual Deletion Not Supported

Twilio does not allow manual deletion of room metadata as it does not include personally identifiable information (PII).

Exporting Logs

Customers with auditing, compliance, or support requirements should regularly export logs using Twilio’s API.

Frequently Asked Questions

How long are Twilio Video session logs retained?

Logs available through the Video Insights dashboard are retained for 14 days. Room and participant metadata is retained for 7 days.

Can I delete Twilio video room logs?

No. Individual room log records cannot be deleted manually. They only contain session metadata and not personally identifiable information.

How long is metadata for recordings or compositions available?

Metadata for recordings and compositions is available for 30 days after the associated media is deleted.

What happens after Twilio Programmable Video reaches end-of-life?

Once Twilio sunsets Programmable Video, the platform and its data access (including logs and metadata) will no longer be available. Customers should export critical data in advance.

 

Conclusion

Twilio retains Programmable Video session logs and metadata for short, defined periods—ranging from 7 to 30 days depending on the data type. This enables short-term diagnostics and analysis but is not designed for long-term data storage. Customers with longer retention needs should proactively export relevant data using Twilio’s APIs. For additional assistance, contact Twilio Support or refer to Twilio Video Documentation.