Objective
Twilio’s Help Center Assistant (HCA) can now provide details of your available phone numbers. This article provides you with details of the phone number tool capabilities, and how to use it for finding phone numbers that meet your specific needs. As such, Help Center Assistant will have the updated information on new and upcoming availability.
Procedure
To search for available phone numbers in Help Center Assistant (HCA), simply ask if a phone number is available that meets your requirements, and it will respond back with what we have to offer.
- Access the Twilio Help Center at help.twilio.com.
- From the HCA search field, enter your desired phone number query.
- Example: What number types are available in [country]?
- Example: Are there any numbers in [number_status] in [country]?
- Example: What numbers in [country] support [capability]?
- Example: How much do phone numbers cost that support [capability] in [country]?
- HCA will respond back with the answer to your question.
- If HCA identifies a phone number type you would like to purchase, ask for help buying the number, and it will walk you through the steps to purchase, or request help provisioning.
Additional Information
Phone Number Attributes
The features of Twilio phone numbers can vary by country and type. Use the Help Center Assistant to check any of the attributes listed below.
| Attribute | Description |
| Business address requirements |
Requirements for businesses to meet in order to provision this phone number type |
| Capabilities |
Twilio functionality supported on the phone number - Voice, SMS, MMS, or a combination |
| Country |
Local country where the phone number originates |
| Current and previous status |
Current and previous availability status for the number type, along with the change date - Available, Not available, Available by request |
| Individual address requirements |
Requirements for individuals to meet in order to provision this phone number type |
| Phone number type |
Type of phone number - Local, Mobile, Toll-Free, National, Short Code, Shared cost, etc. |
| Price |
Monthly charge to provision this number (in USD if available) |
| Portability |
Ability to port-in a phone number to Twilio (by number type and country) along with timing and requirements |
| Regulatory requirements |
Requirements that must be met to provision this phone number type, along with the change date |
| Reseller limitations |
Restrictions or limitations for resellers (if available) |
Learn more about additional Help Center features and how to get support in the Twilio Customer Help Center.