Objective
The Help Center Assistant (HCA) has been trained with advanced intelligence about your specific A2P 10DLC messaging services, utilized phone numbers and registration details. Our support conversational AI is here to support you with troubleshooting campaign and brand registrations, messaging service issues and phone number assignments.
Procedure
Here’s how our conversational AI can help you;
-
Understand the status of your A2P 10DLC Brands, Campaigns and messaging services configured. Try asking;
-
- What is the status of [your Brand or Campaign SID]?
- Do I have an active messaging service or phone number configured on [your Brand or Campaign SID]
- Is [your Brand or Campaign SID] set up with a phone number that can be sent from [location, e.g. Ohio]
-
-
Troubleshoot issues related to your Brand or Campaign registration, compliance, or messaging. Try asking;
-
- What do I need to do to get [your Brand or Campaign SID] approved?
- What does error code [enter the reason code, e.g. ] mean, and how do I fix it?
- Why can’t I use [your Campaign SID] on more than 1 account SID?
-
-
Explain the meaning of registration statuses, error messages, or deliverability problems you’ve encountered.
-
- What does failed mean on my campaign registration and how can I update it to get it resubmitted?
- What do I do if my campaign or brand status is still showing pending after 10 days, and what actions can I take to resolve it?
- Do I have any brands or campaigns that need me to take action? If yes, what actions am I needing to take.
-
-
Guide you through common actions such as updating campaign details, adding phone numbers, or resolving registration issues. Try asking questions like;
-
- What are the common reasons an A2P 10DLC brand is not approved?
- What is the exact information I need to register my Brand for sending A2P 10DLC messages?
-
Additional Information