Building HIPAA Compliant Messaging Applications with Twilio

The Health Insurance Portability and Accountability Act (HIPAA) is a United States law governing data security and privacy for entities handling protected health information (PHI).

Twilio Programmable Messaging for SMS can now support compliant healthcare uses cases that contain PHI for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

Please note that MMS media messaging is not HIPAA eligible. Customers who sign a BAA with Twilio for HIPAA compliant SMS messaging use cases should refrain from sending outbound MMS, and will have inbound MMS disabled on their Twilio account to help ensure compliance.

For more details about Twilio and HIPAA, see

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