A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Building HIPAA Compliant Messaging Applications with Twilio

Notice: MMS is a HIPAA-eligible product under Twilio Programmable Messaging as of September 30, 2021.

The Health Insurance Portability and Accountability Act (HIPAA) is a United States law governing data security and privacy for entities handling Protected Health Information (PHI).

Twilio Programmable Messaging for SMS and MMS can now support compliant healthcare use cases that contain PHI for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

For more details about Twilio and HIPAA, see twilio.com/HIPAA.

More information:

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