Black Friday / Cyber Monday Alert: Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. Please refer to our Black Friday / Cyber Monday FAQ page and our Twilio Status page for more information.

Can I reject or block incoming messages to my WhatsApp number on Twilio?

Currently, it is not possible to block users from sending messages to your Twilio-enabled WhatsApp sender.

WhatsApp is intended to facilitate conversations between end users and businesses, and allow you to seamlessly transition between notifications and customer care.

In the unlikely case that you are receiving a high volume of unwanted messages, or you believe users are sending malicious or abusive traffic to your WhatsApp sender, please let us know by contacting our Support team.

Have more questions? Submit a request
Powered by Zendesk