SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site,, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Can I reject or block incoming messages to my WhatsApp number on Twilio?

Currently, it is not possible to block users from sending messages to your Twilio-enabled WhatsApp sender.

WhatsApp is intended to facilitate conversations between end users and businesses, and allow you to seamlessly transition between notifications and customer care.

In the unlikely case that you are receiving a high volume of unwanted messages, or you believe users are sending malicious or abusive traffic to your WhatsApp sender, please let us know by contacting our Support team.

Have more questions? Submit a request
Powered by Zendesk