A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

US Election Capacity Update

US carriers are experiencing capacity issues because of increased demand on their networks due to the US election. Twilio continues to monitor the health of US carrier networks and we are publishing the most up-to-date information below.

If you or your customers experience any capacity related issues please report the incidents immediately to the Twilio support team.

 

Issue Log

November 3, 2020: 

  • Resolved (09:30 - 11:00 Pacific Time)  MMS latency on a on the majority of Twilio short codes towards US Carriers. View this incident for more details.  
  • Resolved (09:00 - 11:00 Pacific Time)  SMS latency on Twilio short codes towards Bluegrass, Cellcom, and GCI Communication. 
  • Resolved - (05:00 - 18:00 Pacific Time) Intermittent SMS outbound delays from Twilio Toll-Free numbers towards US carriers.

November 2, 2020: 

  • Resolved - (14:30 - 18:00 Pacific Time) Intermittent MMS latency on Twilio long codes towards CSpire US.
  • Resolved (8:30 - 24:00 Pacific Time) Intermittent MMS latency on a small subset of Twilio short codes.
  • RESOLVED - (7:30 - 18:30 Pacific Time) Intermittent SMS outbound delays from Twilio Toll-Free numbers towards US carriers.

November 1, 2020: 

  • RESOLVED - (13:00 - 2:30 Pacific Time) Intermittent SMS latency on a subset of Twilio short codes towards AT&T, T-Mobile and Sprint.
  • RESOLVED - (8:30 - 18:00 Pacific Time) Intermittent MMS latency on a small subset of Twilio short codes.

October 31, 2020:

  • RESOLVED - (11:30 - 14:00 Pacific Time) A small subset of Twilio short codes towards US Cellular are having delayed message status events (DLRs). There is no impact to actual message delivery. 
  • RESOLVED - (9:21 -15:30 Pacific Time) Intermittent MMS latency on a small subset of Twilio short codes towards Verizon. 

October 30, 2020: 

  • RESOLVED - Intermittent MMS latency on a small subset of Twilio short codes towards US Carriers throughout the day.
  • RESOLVED - Intermittent MMS inbound latency from US Long Codes sent to Twilio numbers.
  • RESOLVED - Intermittent SMS outbound delays from Twilio Toll-Free numbers towards T-Mobile and Verizon.

October 29, 2020: 

  • RESOLVED - Intermittent MMS latency on a small subset of Twilio short codes towards AT&T throughout the day.

October 28, 2020: 

  • RESOLVED - Intermittent MMS latency on a small subset of Twilio short codes towards US Carriers throughout the day.
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