A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Can my Business Name be Displayed as the WhatsApp Sender?

Yes, Twilio for WhatsApp customers with an Official Business Account can have their verified company name displayed in place of their Twilio WhatsApp phone number in the chat list, chat screens, and groups. The business name will also be displayed in contacts, along with a green checkmark to show the business is verified.

For more information about Official Business Accounts and how to request one, refer to our WhatsApp documentation.

Please note: approval for a WhatsApp Official Business Account is not guaranteed, and is subject to approval by WhatsApp. WhatsApp does not disclose their criteria for approving Official Business Accounts.

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