Black Friday / Cyber Monday Alert: Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. Please refer to our Black Friday / Cyber Monday FAQ page and our Twilio Status page for more information.

Can my Business Name be Displayed as the WhatsApp Sender?

Yes, Twilio for WhatsApp customers with an Official Business Account can have their verified company name displayed in place of their Twilio WhatsApp phone number in the chat list, chat screens, and groups. The business name will also be displayed in contacts, along with a green checkmark to show the business is verified.

For more information about Official Business Accounts and how to request one, refer to our WhatsApp documentation.

Please note: approval for a WhatsApp Official Business Account is not guaranteed, and is subject to approval by WhatsApp. WhatsApp does not disclose their criteria for approving Official Business Accounts.

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