Documents Required and Instructions to Register Your Alphanumeric Sender ID in UAE

Before we begin

Due to regulatory requirements, there is sometimes a need for documents to be signed by customers to ensure that registrations are done on behalf of customers that have the right to use the Sender ID. This serves to ensure that traffic is coming from legitimate sources and minimizes any potential misuse.

This article outlines the documentation requirements for a pre-registration of a transactional sender ID in the UAE. While there is a folder for a promotional sender id, this is not supported at this moment. 

Download the document(s) here: Link


To register your Alphanumeric Sender ID, the UAE network operators Etisalat and du requires that you provide the following document: 

  • Undertaking Document for Sender ID Registration

To get you up and running as quickly as possible, please fill out the documents completely and accurately and provide any other required information. Use the examples provided for guidance. Note that mobile network carriers are very strict about the details! We highly recommend that you download the examples (hit right click, and select 'Save Image As...') and do a side by side comparison when you are filling out the documents.

Provide the Undertaking Document for Sender ID Registration

This Undertaking document authorizes Twilio, Inc. to register and send branded SMS messages on your behalf. 

Once you have downloaded the form, follow these general instructions: 

  1. Fill in the yellow highlighted fields—completely replace each field with your own information. If a field is not highlighted, don’t change it.
  2. If you have questions on how to fill in the required fields, refer to the annotated examples we provided for each field. 
  3. Have the documents signed by an authorized signatory of the Sender.
  4. In the green highlighted fields, add the Sender’s letterhead and/or logo, and sign where indicated.
  5. Go to the Twilio Alpha Sender ID Registration Page and upload your forms and registration information for the UAE.

Required fields include:

  • Sender Company’s letterhead
  • Alphanumeric Sender ID requested
  • Name of Authorized Signatory
  • Sender Company Name
  • Sender Company's Website
  • Sender Company Address
  • Sender Company Phone Number
  • Signature of Authorized Signatory
  • Sender Company Stamp







Have more questions? Submit a request
Powered by Zendesk