A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Programmable Voice Mobile SDK 1.x End-of-Life Notice

Twilio’s Programmable Voice Mobile SDK 1.x for iOS and Android will officially shut down on March 23rd, 2021. After this date, any iOS or Android Apps that use Voice Mobile SDK 1.x for placing and receiving VoIP calls will no longer be able to connect to Twilio.

For continuity of service, it is imperative that you upgrade your iOS App Store and Android Play Store apps to use the latest SDKs, and have your users update before March 23rd, 2021.

This guide covers the following topics:

December 2020 Update: This article has been updated to reflect the extended the shutdown date of March 23rd, 2021. The shutdown date was originally announced as July 31st, 2020.

Why is Twilio shutting down the Programmable Voice 1.x Mobile SDKs?

Twilio Mobile Voice 1.x SDKs use TLS 1.0 and 1.1 to connect to Twilio. These versions of TLS exhibit well documented vulnerabilities, the most common being a Man-in-the-Middle attack. Twilio takes security very seriously, and since these TLS versions are no longer considered secure, we are ending our support for them.

What is TLS?

Transport Layer Security (TLS) is used to secure network communications. HTTPS is one example protocol that uses TLS to secure web browsing. Twilio SDKs use TLS to connect to Twilio servers to make and receive calls.

Are SDKs versions 2.x or later affected?

No, this change only affects the Programmable Voice 1.x SDKs for iOS and Android.

How do I upgrade my application? Which version should I use?

The 2.x (and later) versions of the API contain significant changes, so we recommend users refer to our Getting Started Guides for help adopting newer SDK versions:

For full details about the changes between each version of the SDKs, see the following resources:

How can I see if older version(s) of my app based on the 1.x SDK are in use?

You can use Voice insights to check the SDK types that are making or receiving calls:

  1. Access the Voice Insights page in Console.
  2. Select the following options:
    • Click the Last 8 Hours drop-down menu, and then select the desired time frame.
    • Click the Select a Filter drop-down menu, and then select SDK Type.
  3. Click the Select sdk type values… drop-down menu, and look for connections from older version of the SDK.

Any connections from twilio-client-android or twilio-client-ios indicates a user connecting with an affected version of the SDK.

What are the minimum requirements for the latest SDKs?

Official system requirements for the Programmable Voice SDKs can be found on our documentation site:

What new features will I get?

SDK version 5.x (the latest version at the time of this writing) includes the following features:

  • New WebRTC-based media stack
  • Preferred codec API and Opus codec support
  • Call ringing state
  • Pass Custom Parameters to establish contextual calling
  • Media statistics API to query call quality
  • Custom Audio Device for creating advanced audio processing capabilities
  • Auto reconnect when encountering transient network problems
  • Max Average Bandwidth API to control how much bandwidth to assign for audio
  • CallKit Support on iOS
  • iOS 13 support

For more information about these features, please visit the following resources:

Have more questions? Submit a request
We can’t wait to see what you build.
Powered by Zendesk