A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Worldwide Telephony Network Congestion Update

Carriers around the world began experiencing capacity issues a few weeks ago because of increased demand on their networks due to COVID-19. This resulted in some cases with an increase in voice quality issues, busy signals, or other errors on your phone calls. Over the last few weeks Twilio has worked directly with different carriers to detect and resolve these congestion issues as they occur.  Local network operators have been working to augment their networks and address capacity constraints. Twilio and its partners will continue to monitor the health of the global carrier networks to keep you informed with the latest status. 

If you or your customers experience any congestion related issues please report the incidents immediately to the Twilio support team.

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