Forbidden message categories for toll-free SMS – Twilio Support

The following messaging use cases are not allowed on SMS over Toll-Free phone numbers:

Category	Examples
High-risk financial services	Payday loans Short term high-interest loans Auto loans Mortgage loans Student loans Debt collection
Debt forgiveness	Debt consolidation Debt reduction Credit repair programs
“Get rich quick” schemes	Work from home programs Risk investment opportunities Pyramid schemes
Illegal substances	Cannabis
Phishing	Attempts to trick users to reveal personal info or website logins
Gambling	Casino apps Gambling websites
"S.H.A.F.T." use cases	Sex Hate Alcohol Firearms Tobacco

Please note, any use cases that violate Twilio's Acceptable Use Policy or Messaging Policy are also not allowed on Twilio's platform, regardless of number/sender type.