In addition, WhatsApp permits sender transfers between WhatsApp Business Accounts (WABAs), so if you signed up for WhatsApp using the WhatsApp Business API outside of Twilio (either directly with WhatsApp, or through a different Business Solution Provider (BSP)), you can now move that existing WhatsApp Business number and templates to the Twilio platform. See below for details.
Notice: Phone Numbers can only be migrated between WABAs that are associated with the same Meta Business Manager account. It is not possible to migrate numbers between WABAs that have different Meta Business Manager IDs.
Moving an existing WhatsApp mobile or small business app number to Twilio
If your number was activated for WhatsApp using one of the WhatsApp mobile apps, and not the Business API, there are two ways to achieve this:
- Host or port the number to Twilio, and then proceed with the standard WhatsApp onboarding process
- (If you are eligible) Utilize our "Bring Your Own Number" offering.
For details and eligibility requirements for both of these options, see Can I activate my own phone number for WhatsApp on Twilio?
If these options do not work for you, we recommend buying a Twilio phone number to activate for WhatsApp. Many types of Twilio phone numbers can be enabled for WhatsApp messaging, even if they are not SMS-capable. For more info, see Which Twilio Phone Numbers are Compatible with WhatsApp?
Moving an existing WhatsApp Business API number and templates to Twilio
Notice: Until further notice, BSP to Twilio migrations, where the previous BSP is using the Cloud API, are not supported due to undocumented technical limitations by WhatsApp.
Twilio will assist you in transferring your WhatsApp Business number into Twilio, along with all high-quality templates associated with your existing WhatsApp Business account. "High-quality" templates refer to approved templates that are not marked by WhatsApp as low quality due to user blocks or spam complaints. Upon a successful migration, the transferred number retains its display name, messaging limit tier, quality rating, and Official Business Account status. Pending templates and rejected templates will not be migrated.