Before we begin
Due to regulatory requirements, there is sometimes a need for documents to be signed by customers to ensure that registrations are done on behalf of customers that have the right to use the Sender ID. This serves to ensure that traffic is coming from legitimate sources and minimizes any potential misuse.
This article outlines the documentation requirements for a pre-registration in Tanzania.
Instructions
To register your Alphanumeric Sender ID, the Tanzania mobile network operators require that you provide the following information:
- Business Registration Certificate (Only English Version required) - It is advised to provide Business Registration Certificate in English for the company location. For some destinations it still can be accepted in a local language, but the chances such request will be approved is lower and totally depends on networks' decision.
- Sender ID Authorization Letter 1
- Sender ID Authorization Letter 2
- Tanzania LOA Customer to Twilio
- Tanzania LOA for Banking Traffic (Only required for Banking Entities)
To get you up and running as quickly as possible, please fill out the documents completely and accurately and provide any other required information. Use the examples provided for guidance. Note that mobile network carriers are very strict about the details! We highly recommend that you download the examples (hit right click, and select 'Save Image As...') and do a side by side comparison when you are filling out the documents.
NB: Please note that operators require the SMS sample to contain the Sender ID. E>g Your Twilio verication code is is 123456 or [Twilio] Your verification code is 123456
Provide the Letter of Authorization (LOA)
The LOA authorizes Twilio, Inc., to register and send branded SMS messages on your behalf.
Once you have downloaded the forms, follow these general instructions:
- Fill in the yellow highlighted fields—completely replace each field with your own information. If a field is not highlighted, don’t change it.
- If you have questions on how to fill in the required fields, refer to the annotated examples we provided for each field.
- Have the documents signed by an authorized signatory of the Sender.
- In the highlighted fields, add the Sender’s letterhead and/or logo, stamp and sign where indicated.
- Upload the forms to the Twilio Alphanumeric Sender ID Registration Form.
Required fields include:
- Sender company’s letterhead
- Alphanumeric Sender ID requested
- Sender ID Use Case (Transactional / Promotional)
- Name and Title of authorized signatory
- Signature of authorized signatory
- Sender company stamp
- Sample message template