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Error 63020 "Twilio encountered a Business Manager account error" when Sending Programmable Messages to WhatsApp

Issue

Error 63020 on WhatsApp messages. 

Product

Programmable Messaging

Resolution

Check Business Manager

Users that have successfully sent messages previously may see Error 63020 failures if the Meta Business Manager verification gets revoked, or the Meta Business Manager account gets deleted. If you begin to see these errors after some initial success, please review your Meta Business Manager account.

Meta Business Manager settings 🔗

You need to ensure that you have a payment method associated with your Meta Business Manager account. This is required by Meta for verification purposes.

If you have verified you have a valid payment method in place, please Escalate to Twilio Support. 

Contact Twilio Support 🔗

If you have already accepted the Twilio invitation, or have never received one, please collect the following information:

  • Your Twilio project Account SID (this can be found on your Twilio homepage)
  • The WhatsApp billing account (Business Manager ID) associated with your business

When you have collected this information, please share it with our Support team.

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