A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Getting Started with Twilio Branded Calls (Beta)

With Branded Calls (formerly Verified by Twilio), our goal is to make calls display who is calling, and why. These efforts will result in calls that are verified as legitimate, and indeed coming from who is displayed on the phone screen. Branded Calls are only the first piece of our initiative to build a world of trusted communications. Continue reading for more information.

Notice: Branded Calls is currently in beta, and has not yet been finalized. Support requests for beta and pre-release products are generally handled by our engineering team, and as such, response times are not guaranteed. For more information on Support limitations for beta and pre-release products, please see Twilio Beta Product Support.

How it Works

Twilio is building a database to track verified business and organization information for our phone numbers. Through the programmability of the Twilio platform, businesses will also be able to assign a purpose for each call to give further context. Finally, we're partnering with leading call identification apps to delivery our vision of helping customers determine what calls are real and needed, versus those that are unwanted.

When customers receive a branded call, the caller's validated business information will populate the screens as a call comes in. If your dentist is calling to reschedule your appointment, we want you to see the doctor's name, as well as the reason for their call.

How do I Sign Up?

If you're interested in increasing trust in calls to your customers, please sign up for the Branded Calls beta here: https://www.twilio.com/verified-calls 

For more information, please see our blog post: Introducing Verified by Twilio


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