Does Twilio Charge Goods and Services Tax (GST)?

Nonresident entities such as Twilio are now required by certain taxing authorities globally to charge GST on sales of its services to customers located in Australia and Singapore. This guide will explain the basics of Twilio GST charges. Continue reading for more details.

When will Twilio start charging GST?

Twilio will begin collecting GST on services sold to customers located in

  • Australia starting October 1st, 2019
  • Singapore starting January 1st, 2020

GST for the previous month is assessed and applied to your account on the first day of each month for the previous month’s usage.

For example, you will be charged GST for your October usage on November 1st.

Notice: The information below applies only to GST in Australia for now. This information will be updated for other countries as we approach the start of taxing.

How is GST determined?

GST is applicable based on the type of products or services that are purchased. We have determined that all of Twilio’s services are subject to GST.

Please confirm your service address is up to date in the Twilio Console for accurate taxation in the correct jurisdiction. For help with this, please see Add or Update the Service Address or Tax ID on your Twilio Project.

How can I be Tax Exempt for GST?

Twilio is only required to impose GST on Business to Customer (“B2C”) transactions. Business to Business (“B2B”) customers are tax exempt, with a valid GST number. All B2B customers must enter a GST number in the customer console to be considered tax exempt; otherwise, they will be taxed on sales of Twilio services.

How do I enter my GST number?

You can enter your 11 digit GST number in the “Business Tax ID” field on the Billing Preferences page in Console.
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For help with this, please see Add or Update the Service Address or Tax ID on your Twilio Project.

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