Potential Support Response Time Delays Due to Surge in Toll-Free Queries: We’re experiencing a surge in inquiries due to the November 8, 2023 Toll-Free Restricted Traffic Shutdown Deadline. We’re committed to helping you; please bear with us as there might be some delays. For more details, see Toll-Free Message Verification for US/Canada.

View the Regulatory Compliance Report for your Twilio Phone Numbers

We know that managing your Twilio phone numbers from different countries can be confusing. Many of the rules and regulations that govern these phone numbers were created prior to Twilio, leading to a lack of clarity, and inconsistencies in how they're applied. To help clarify these issues for customers, we've created a new Regulatory Compliance Report in Console.

View the Regulatory Compliance Report

Access Compliance Report via Console:

  1. Click the Locale drop-down menu to select a Country you own Twilio phone numbers in.
  2. Click the Type drop-down menu to select the phone number type (local, mobile, national, toll-free).
  3. Click Search.

Any phone numbers you own on this project that match the selected country and number type will be displayed:

Any Not Compliant phone numbers will be displayed with a verification link. Click this link to provide the required documentation. For more details on the requirements for each country and phone number type, please see Phone Number Regulatory Requirements by Country (Twilio Docs).

Regulatory Compliance Statuses

There are three possible compliance statuses for Twilio phone numbers:

Compliant Twilio has validated the documentation provided for this phone number.
Pending Review Documentation provided for this phone number is being processed. Reviews are usually completed within 24 business hours.
Not Compliant No documentation has been provided, or the documentation has been found not compliant.

Additional Resources

Have more questions? Submit a request
Powered by Zendesk