Objective
If you are a Twilio customer using our SendGrid brand and need support, you can access the support documentation by going to the SendGrid Help Center.
Product
Email
Procedure
To start a conversation with our AI chatbot, you will need to click Login & Contact Support link in the middle of the page:
Submit your question to the chatbot and review your tailored response. If the response still doesn’t provide you the answers you are seeking, you can ask a different question or ask the chatbot for more help.
Notice: Twilio SendGrid Support requires a login to create a Support request. We do not allow users to submit un-authenticated requests. If you're unable to access your account, click the Trouble Logging In drop-down menu, and then proceed accordingly.
Request support
Once logged in, you can access free ticketing support or chat and phone support for paying Twilio SendGrid customers. Here are the hours of operation for each support channel:
Twilio SendGrid Support Hours
- Ticket support: 24/7
- Chat support: 24/7*
-
Phone support: 7:00AM - 5:00PM MST, Monday - Friday*
*Available for paid customers
Additional Information