A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Contacting Twilio SendGrid Support

If you are a Twilio customer using our SendGrid brand and need support, you can access the support documentation by going to the SendGrid Support site.

To request help, you will need to login by clicking the Login & Contact Support link in the middle of the page:


Notice: Twilio SendGrid Support requires a login to create a Support request. We do not allow users to submit un-authenticated requests. If you're unable to access your account, click the Trouble Logging In drop-down menu, and then proceed accordingly. 

Request support

Once logged in, you can access free ticketing support or chat and phone support for paying Twilio SendGrid customers. Here are the hours of operation for each support channel:

Twilio SendGrid Support Hours

  • Ticket support - 24/7
  • Chat support - 24/7*
  • Phone support is available 7:00AM - 5:00PM MST, Monday - Friday*
    *Available for paid customers

Additional resources 



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