A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Getting Started with Twilio for Salesforce (Beta)

Twilio for Salesforce brings the power of Twilio's class-leading Programmable SMS APIs to Salesforce users everywhere. Using our managed package, Salesforce customers can perform a number messaging tasks:

  • Customize SMS messages from Process Builder
  • Create SMS messaging campaigns for your leads and contacts
  • Hold an SMS message conversation from a contact's Salesforce record page
  • Access the Twilio REST API using an Apex library

Notice: Twilio for Salesforce is currently in beta, and has not yet been finalized. For more information on Support limitations for beta products, please see our article Twilio Beta Product Support. For full details on the product, see Twilio for Salesforce (Twilio Docs).

How to Get Started

Twilio for Salesforce is available in the Salesforce AppExchange. For help installing and setting up Twilio for Salesforce, please see App Installation and Setup (Twilio Docs).

More questions? Please see our Twilio for Salesforce FAQ

Twilio for Salesforce Product Demo

Salesforce Helper Library (Discontinued)

Our old Salesforce Helper Library is being replaced by the new Twilio for Salesforce managed package, and is no longer being actively maintained. For full details, please see The Twilio Salesforce Helper Library (Twilio Docs).

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