Checking Twilio Service and API Status with the Status Page

Twilio maintains a status page that gives real-time updates on any known incidents, outages or degradation in our API platform and external carrier connections. We also publish scheduled maintenance windows here. The status page is a great tool to confirm if the trouble you're experiencing is attributed to a known issue, or is an isolated problem. It also helps distinguish between external carrier issues and Twilio software issues. To view our status page, visit status.twilio.com

Current Status

Twilio's current status is displayed at the top of the page. Any currently active incidents will be displayed here. Below this, we report on the current status of Twilio Services (left) and the status of the global telecom network (right). The sections further drill down into statuses of individual services and individual geographical regions respectively.
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  • Green indicates there are no known active incidents on the Twilio or carrier side.
  • Hollow Green indicates that an underlying carrier or service degradation is impacting this service.
  • Yellow indicates that one or more of our APIs or carrier regions are experiencing degraded service.
  • Red indicates an outage.
  • Blue indicates scheduled maintenance.

Past Incidents

Click Past Incidents at the top of the page to see historical incidents listed by date.
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Sign Up for Incident and Update Notifications

To request automatic incident notifications and updates be sent to you, can subscribe to our status page:

  1. Visit www.status.twilio.com
  2. Click Subscribe to Updates at the top of the page.
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  3. Select your desired notification type (Email, text, webhook, Twitter, or RSS), enter your contact details, and then click the blue MANAGE or SUBSCRIBE button.
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  4. On the status page, you can then customize your notifications by checking or unchecking any products, services and service regions you wish to be notified for. When finished, scroll to the bottom of the page, and then click UPDATE PREFERENCES.
    Note: Scroll down to the CARRIER NETWORK section to set your location preferences.
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  5. Check your notification contact details for a message from Twilio, and confirm as instructed to begin receiving notifications.
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Cancel or Change your Status Page Subscription

Click on Subscribe to Updates at the top right of the page, select the tab for the notification type you signed up for, and then enter your contact details and click the blue MANAGE or SUBSCRIBE button.

Alternatively, from any Twilio Status Page contact, click the included Manage your subscription link.

Either of these actions will bring you to the subscriber page (seen in step 4 above), where you can modify or cancel your subscriptions as desired.
Note: Scroll down to the CARRIER NETWORK section to set your location preferences.

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