Blocking Calls or SMS Messages with Twilio Flex

Flex gives users a number of options for blocking spam, robocalls, or other unwanted contacts from reaching your agents. Since Flex is infinitely customizable, Twilio customers can utilize any tool at their disposal:

  • Users can create a blacklist for blocking contacts from any incoming phone numbers from reaching Agents.
  • Twilio also offers a number of tools for fraud and spam detection in our Add-ons Marketplace (Beta).

To read more about how to prevent processing these contacts, please see our article I am Receiving Unwanted Calls or SMS messages on my Twilio number.

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