Flex gives users a number of options for blocking spam, robocalls, or other unwanted contacts from reaching your agents. Since Flex is infinitely customizable, Twilio customers can utilize any tool at their disposal. This guide gives a couple of examples.
- Users can create a script to automatically block unwanted calls or messages to their phone numbers from reaching Agents.
- Twilio also offers a number of tools for fraud and spam detection in our Add-ons Marketplace (Beta).
To read more about how to prevent processing these contacts, please see our article I am Receiving Unwanted Calls or SMS messages on my Twilio number.