Flex gives users a number of options for blocking spam, robocalls, or other unwanted contacts from reaching your agents. Since Flex is infinitely customizable, Twilio customers can utilize any tool at their disposal:
- Users can create a blacklist for blocking contacts from any incoming phone numbers from reaching Agents.
- Twilio also offers a number of tools for fraud and spam detection in our Add-ons Marketplace (Beta).
To read more about how to prevent processing these contacts, please see our article I am Receiving Unwanted Calls or SMS messages on my Twilio number.