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How do I stop recurring charges?

Objective

Stopping recurring charges on your Twilio account releases all paid resources, but allows you continued access to your logs, history, and more. This is an effective way to stop paying recurring charges for phone numbers and subscriptions, as it does not permanently close your account. Instead, it allows you to stop any new charges, and easily return to your account in the future.

Stopping all recurring charges will remove the following from your Account:

  • Phone numbers
  • Hosted numbers
  • Short codes
  • SIM cards
  • Call Recordings - make sure you download the recordings you want to keep, deleted recordings cannot be recovered.

 

Product

Twilio Account Management

 

User Account Permission/Role(s) Required 

Account Owner

 

Procedure 

How to manually stop recurring charges on your account from Console

  1. Access the Account Settings page in Console.
  2. Click Close at the bottom of the screen.
    Note: You may need to click Authenticate to make changes, and then verify your password first.
    step1.png 
  3. Select "KEEP ACCOUNT DATA AND SETTINGS BUT STOP RECURRING CHARGES", and then click Continue.
    step2.png
  4. Confirm that you understand the resource release will be irreversible and Click on Stop Charges
    Screenshot 2024-06-28 at 12.05.20.png

Full account closure

Users who don't need their account data can chose to fully close their account, and get any remaining funds returned. For full details, see Close my Twilio Project and Refund the Balance.

 

Additional Information

There are some recurring charges which Support cannot assist in removing from customer accounts. These recurring charges need to be canceled directly in console or through engaging your Account Executive.

Customers will need to make changes in console to remove the following recurring charges.

  • Support Plans - If you have subscribed to a paid support plan, downgrade your subscription to the Developer Plan through the Support Plans page in Console.
  • CPS & SIP CPS Charges - Any CPS increases will need to be set back to 1 for the Main CPS or Individual SIP Trunk CPS.
    • Main CPS settings can be adjusted under Voice Settings in Console.
    • SIP Trunk CPS settings can be adjusted under the individual SIP Trunk termination settings following these steps.
  • Proxy ServicesAdjust your Proxy Subscription to the $0 plan through the Proxy Plan page in Console.
  • Twilio Edition product subscriptions - Partner with your Account Executive to cancel this subscription.

If you continue to notice recurring charges, or need help releasing a limited number of resources, please contact our Support team.

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