Why was my Austrian Local Number Reclaimed?

Austrian regulators have informed us that the Local Austrian numbers Twilio had been providing were not compliant with Austrian regulations, and did not meet the legal requirements for the numbering plan in Austria. Because of this, we were required reclaim these local numbers on May 31st, 2018. We deeply regret this inconvenience, and we’re here to help make this process easier for you.

As of May 31, 2018, Twilio Austrian Local Numbers will no longer be fully functional. If you require Austrian numbers for your use case, you will need to use an Austrian National number. Twilio is happy to help you with the process to purchase compliant Austrian National numbers.

You can purchase these fully capable Austria National numbers (+43720) through Twilio’s Console or our REST API. The only documentation requirement for an Austrian National number is a valid address anywhere in the world. End-users dialing a national number are charged the same local rate, regardless of where they dial from in Austria. These numbers are both inbound and outbound capable. In addition, national numbers are the same price per month and per minute as your existing local numbers.

Please note: If you already own Austrian National numbers, in order to maintain compliance and functionality, please be sure that you have added an address to your account via Console or the REST API.

Finally, because the phone numbers in question are in violation of the Austrian regulatory numbering scheme, you will be unable to port these numbers to another provider.

We understand that Austrian National numbers may not meet your specific use case requirement. If this is the case, please contact Twilio’s support team and we will do everything in our power to find a suitable alternative.

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