A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

New US Short Code Carrier Fees (Summer 2018)

Summer of 2018 will see some fee increases for outbound and inbound SMS & MMS on short codes. AT&T has now joined Verizon, T-Mobile, and Sprint in charging short code outbound SMS carrier fees. On July 3, 2018, Twilio will begin charging for AT&T US Outbound Short Code SMS and MMS Carrier Fees.

On July 3rd, 2018, Twilio will also begin charging US Cellular Short Code Outbound SMS and MMS Carrier Fees.

Lastly, Twilio is consolidating Cricket and MetroPCS under AT&T and T-Mobile, respectively, reflecting their ownership status. This means that the price of MetroPCS short code outbound SMS carrier fees will decrease from $0.0075 to $0.0025, while the price of Cricket short code outbound and inbound SMS carrier fees remain unchanged at $0.0025.

CORRECTION: An earlier version of this article advised that Rogers and Fido would be imposing carrier fees for long code messages received in Canada. This was a copy mistake and was incorrect; no Twilio accounts have been charged additional fees for receiving inbound Rogers or Fido long code messages. We apologize for any confusion this error has caused.

List of New Carrier Fees

Carrier Fee Cost
AT&T and Cricket Short Code Outbound SMS Carrier Fee $0.0025
AT&T and Cricket Short Code Outbound MMS Carrier Fee $0.003
T-Mobile and MetroPCS Short Code Outbound SMS Carrier Fee $0.0025
T-Mobile and MetroPCS Short Code Outbound MMS Carrier Fee $0.01
US Cellular Short Code Outbound SMS Carrier Fee $0.0035
US Cellular Short Code Outbound MMS Carrier Fee $0.01

Using MaxPrice on your SMS to avoid unwanted costs

If you want to only send SMS that cost less than a certain amount, you can use our MaxPrice parameter in your API requests to Twilio. This allows you to specify the maximum price you are willing to pay for that SMS.

MaxPrice is an optional parameter, so if you do not specify it in your API requests, your SMS will be sent as usual and you will be billed the standard price for each SMS, including any applicable fees. For more information, please see Using Max Price with Twilio SMS.

Questions or concerns?

If you have any additional questions or concerns regarding these new fees, or implementing MaxPrice, please contact our Support team.

Additional Resources

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