German Local Number Audit Results Explanation

Starting in 2018, we are collecting proof of address of the end user of each German local phone number. Germany imposes this requirement because German authorities want to ensure that local numbers are actually being used by businesses and/or individuals in the locality that corresponds with the phone number. More information about the specific requirements can be found here.

If you purchased German phone numbers prior to March 2018, you should have received an audit result email from us with the phone number and an audit result. More information about what those audit results mean can be found below:  

Account has no Identities on file

This audit result means that we do not currently have any “identities” on file for your account. An identity is an entry in Console, Twilio’s portal, that provides information about the owner of the phone number. For any phone numbers with this audit result, you’ll need to create an identity, upload a proof of address to that identity, and then map that document to your phone number. The specific steps for how to do so are outlined on this page.

No mapping but Identities with proof of address exist on account

This audit result means that you have already added an identity upload with proof of address to your account for your German phone numbers, but the identity with proof of address has not been mapped, or linked, to your phone numbers. If that is the case, we need you to map your phone numbers to the associated proof of address as outlined here. You may instead find that there is no match between your phone numbers and the identity documentation that you have already provided. If this is the case, you’ll need to create a new identity and upload the appropriate proof of address. The full steps for uploading a new proof of address and mapping your phone numbers to that proof of address can be found on this page.

All Identities on customer account are in a failed state

This audit result means that, though you have previously uploaded an identity to your account, that identity has not passed our validation. For any phone numbers with this audit result, you’ll need to create a new identity, upload a proof of address to that identity, and then map that document to your phone number. The specific steps for how to do so are outlined on this page.

Mapped Identity is not proof of address

This audit result means that you have mapped an identity document to your German phone number, but, unfortunately, the identity document linked to the phone number is not a proof of address. For example, you may have added a passport, but the passport has no address. To resolve this issue, you’ll need to map your phone numbers to a new proof of address identity document. The full steps for uploading a new proof of address and mapping your phone numbers to that proof of address can be found on this page.

How do I know if my number is in full compliance? 

When your number is in full compliance, you'll see a "compliant" notice next to both the "Address" and "Identity Document" dropdown options under the "Regulatory Information" section for your phone number: 

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