A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Programmable Wireless SIM Ordering, Activation, and Statuses

Twilio SIM cards can be ordered in a starter pack of 3, groups of 10 or more, or in a pack of 100 solderable embedded SIM cards. All of these are ordered from the Programmable Wireless page in Console: Order SIM Cards.


What do SIM order statuses mean?

Placed - order was created in Twilio's system, but not shipped yet; orders are usually shipped between 2 and 4pm PT

Shipped - order was shipped and is still in transit; the tracking url in the Order Items page will provide the current status and expected arrival date

Completed - the delivery carrier reports the package as delivered.

SIM registration and activation 

Starter SIMs are not pre-registered. If you receive one, you'll need to register and configure it on the Programmable Wireless page in Console before it is activated. All other SIM packs are pre-registered to the account they were purchased with, but still require configuration to be activated. Click here to access Console and begin both of these processes: Programmable Wireless - SIMs.

In general, SIM activation/deactivation should take around 60 seconds; however, there are occasional activation queues that can cause delays in SIM activation and deactivation. 

SIM Statuses

A comprehensive glossary of SIM status values can be found in the SIM instance documentation

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