Issue

The customer is unable to proceed with the A2P 10DLC registration process, specifically at the step where they enter Business registration details and hit "submit". They may encounter the error message "Oops, there was an error while processing your request" during the A2P 10DLC registration process.

Product

Twilio Programmable Messaging - A2P 10DLC

Cause

The error is typically caused by entering an incorrect EIN or using an incorrect format. The EIN should be a 9-digit number, and any deviation from this format can lead to processing errors.

Resolution

To resolve this issue, follow these steps:

1. Verify the EIN: Ensure that the EIN you are entering is exactly 9 digits long.

2. Correct the Format:

   • The format should be 12-3456789
   • Make sure there are no extra spaces or characters in the EIN field.

3. Resubmit the Registration:

   • After verifying and correcting the EIN, attempt to submit the brand registration again.