Overview

An overview of features offered in the Twilio Editions package for Account Insights pages in Console, specifically Audit Insight. The Advanced insights features offered in Editions (Administration, Security and Enterprise Edition) are explained below.

Audit Insights helps customers view the history of changes to their Twilio applications, and to view who changed what and when for a given account or sub-account. This insights page in Console -> Monitor, provides the ability to filter audit events by event type, product category, dates etc to pin-point changes of interest. This data helps customer reporting for Compliance verifications & auditing.

All Twilio Customers have access to basic account level audit insights (with standard filters, and timeframes: 24 hrs, 7 days, 14 days, 30 days). Enterprise Customers who buy the Twilio Enterprise package have the ability to get custom reporting for any time range (up to 13 months in the past) or based on nuanced filters (like SID, Event type etc)

 

What You Need To Know

Audit Insights view - Base version features 🔗

The landing page has various Account, User and product events displayed and offers a pre-defined time frame based filtering for the events.

Figure 1: Landing page

 

Audit Insights view - Enterprise Edition features 🔗

Initial landing page

The initial landing page for Enterprise Edition customers also looks the same as the base version, see Figure 1 above. However, the advanced features are enabled after navigating to the predefined or custom reports. For event details about a specific report, users can navigate to the “Go to report” link from the landing page.

 

Enterprise Edition features enabled via pre-defined or custom reports

From the landing page, when users click on “View all Audit Insights reports," the following page is displayed. Some of these are predefined reports, namely Account events, All Other events, Number events, and Who did what. These are also shown on the landing page dashboard.

Figure 2: List of Audit Insights predefined and custom reports

 

Once the user lands in one of the drill down reports, they can use the Advanced filtering capabilities, as shown below, namely a date range filter and a boolean AND conditions of various event types.

Figure 3: Who did what report to get list of audit event based on time and event types filters selected

 

Date range and event type filters 

The Enterprise Edition version enables users to provide custom date ranges as far as 13 months prior to the current date as shown in Figure 3 above. The base version enables searching for audit events only up to 30 days back.

Additionally, many filter types are enabled via boolean AND conditions as shown below, namely event type, operator, and a value.

Figure 4: Advanced date and event filter types