Change owner of Twilio Account that is managed by Twilio Organization – Twilio Support

Objective

This process is used for transferring ownership of a Main Twilio Account that is already part of Organization.

It is best suited for cases where the company is actively using the Twilio Organizations - their company domain is verified and the current and new owner of the account are part of the organization, or can be invited into it.

If your accounts and users are not actively managed by a Twilio Organization, please check the article here.

Product

Twilio Account Management

User Account Permission/Role(s) Required

Owner or Admin in Organization

Prerequisites

Domains

A verified Domain is also required when adding Managed Users to your Organization. Only users with email domains matching the verified Domain(s) can be added as Managed Users to the Organization. If the Organization does not have a verified Domain, you will need to add a Domain before users can be managed by the Organization.

For the new owner:

- They have an existing Twilio login and are part of your Organization as a Managed User, if they are not you will need to invite the user or import their existing user to your Organization with a user that is a Owner or Admin in the Organization.

For the account that is having their ownership changed:

- - The account and old owner are Managed Account and User in your organization.
  - If the account is not managed by the Organization - you will need to invite the user or import them to it with a user that is a Owner or Admin in the Organization.
  - The account is a Main account, Twilio does not support separate ownership for subaccounts.

Procedure

Browse to Accounts inside the Organizations Twilio Admin and click on the account you'd want to change the owner of.
In the General tab for the account, click on Change Ownership.
In the dropdown menu find the Managed User that should be the new owner, then confirm the change by clicking on Change Owner.

Note: The old owner will remain on the account as an Admin, if you want to remove them from the account completely, check the article here.

Additional information around Twilio Main Account ownership change

As the ownership change process can be quite complex, check out Can I change the owner of a Twilio account? and Twilio Account ownership change by adding existing Account to Organization in our Help Center.

As Twilio Organizations is part of the ownership change Twilio account/user management you can learn more about it in our documentation and FAQ.

In case you are unable to complete the above steps please contact the Twilio Support team to help change the Twilio account owner. Be sure to include the following information in your request:

Account SID(s) for which the change needs to be made
The new account owner's email