Objective
You may have an existing address on your account which you want to update and validate to be used for either regulatory compliance or emergency address registration purposes.
Product
Phone Numbers
Process
When we enable address validation in a new country, we back-validate all existing addresses in our database for that country and mark them validated if we find an exact match (i.e., there will be a “Yes” next to the phone number in the validated field). If we find a partial match (which would require the user’s acceptance of a suggested address), we mark the address with a “No” in the validated field of the phone number.
If you have an address in your account that is marked not validated and need to use it to purchase a number that requires a validated address or for emergency address services, you can manually kickoff the validation process.
Note: Addresses currently linked to phone numbers for Regulatory Compliance usage or Emergency Address registration cannot be modified or re-validated. You may need to create a new address for Emergency Address registration if you are not able to modify a current Regulatory Compliance address due to number associations.
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Navigate to the Addresses page in Console by going to Phone Numbers > Manage > Regulatory Compliance > Addresses.
- Click the desired address to update.
- Review and modify the address to align with best address practices here for validation: How to validate an address with error "The address you have provided cannot be validated"
- Save the changes to the address for the validation to process on the address.
Alternatively, to revalidate the address via API, make a POST request to the Address instance endpoint along with the all the address fields. If the address is not previously validated, Twilio will revalidate the address and you may get an address suggestion in the error response.