Question

Why is address validation important for phone number Regulatory Compliance?

Product

Phone Numbers

Answer

Regulatory requirements in some countries mandate that Twilio collect information about the phone number’s end-user before we can allocate a number. When we are required to collect the end-user’s address, we may, depending on the country that the address is in, validate the address with an external provider.

Regulators and operators may request Twilio’s end-user data at any time. If the data request is lawfully executed, Twilio must comply and provide an audit report of its in-use numbers. In some countries, end-user data must be held by the underlying operator or the regulatory agency in the country. To ensure we have valid address data linked to each phone number, we use a third-party address validation service.