SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site,, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Submitting a Complaint (Australian customers only)

1. Do you need further support? Twilio can help.
Visit Twilio Help Center for our support options. Call +61 745194014 to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.
2. Complaints
If there’s something you’re not happy with and you wish to make a complaint,  you can call us at  +61 745194014 or submit a ticket for logged-in users for any account via the Console and then click the Help Center link from the ‘Docs and Support’ menu. We like to make every attempt to resolve any issue, but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit if you'd like an independent investigation.
Have more questions? Submit a request
Powered by Zendesk