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BT Protected Brands

BT introduced within 2023 strict regulations in order to reduce fraudulent messaging and smishing attempts. Sender IDs related to specific brands will be blocked from Twilio by default so the customers are required to allowlist them before sending messages with them.

Here is a list of protected brands:

Vertical

Brands

Delivery and Logistics
  • ArrowXL
  • CitySprint
  • DHL
  • DPD
  • DX Delivery
  • Evri
  • FedEx
  • InPost
  • Parcel2Go
  • Parcelforce
  • Panther Logistics
  • Post Office
  • Royal Mail
  • TNT
  • UKMail
  • UPS
  • Yodel

Finance

  • American Express
  • Atom Bank
  • Bank of Ireland (BOI)
  • Barclays
  • Binance
  • CAF Bank
  • CapitalOne
  • Citi Bank
  • Clear Bank
  • ClearPay
  • Clydesdale Bank
  • Coinbase
  • Coventry Building Society
  • Curve
  • Dankse Bank
  • FICO
  • Hoares Bank
  • HSBC
  • ikano Bank
  • JP Morgan
  • Klarna
  • KuCoin
  • Lloyds Bank Group (LBG)
  • Mastercard
  • Metro Bank
  • Monzo
  • Nationwide
  • Natwest Group
  • PayPal
  • Revolut
  • Sainsbury's Bank
  • Santander
  • Starling
  • Tesco Bank
  • The Co-operative Bank
  • Think Money
  • Tide
  • TSB
  • United National Bank
  • Vanquis Bank
  • Visa
Government and Healthcare
  • Child Support Agency (CSA)
  • Crown Commercial Service (CCS)
  • Department for Business Energy
  • Department for Education
  • Department for Environment, Food & Rural Affairs (DEFRA)
  • Department of Business and Trade
  • Department of Health and Social Care
  • Department of Transport
  • Department for Work and Pensions (DWP)
  • Driver and Vehicle Licensing Agency (DVLA)
  • Education and Skills Funding Agency
  • Financial Conduct Authority (FCA)
  • Foreign, Commonwealth & Development Office
  • His Majesty's Revenue and Customs (HMRC)
  • HM Courts & Tribunals Service
  • HM Passport Office (HMPO)
  • Home Office
  • Local Council's
  • Ministry of Defense (MOD)
  • Ministry of Justice (MoJ)
  • National Crime Agency (NCA)
  • National Highways
  • National Savings and Investments (NS&I)
  • NHS
  • Northern Ireland Gov
  • Office of Gas and Electricity Markets (OFGEM)
  • Office for National Statistics (ONS)
  • Police
  • Prisons and Probation Services
  • Security Industry Authority (SIA)
  • Scottish Social Services Council's (SSSC)
  • Student Loans Company/Student Finance England
  • TV Licensing
  • Transport for London
  • UK Government
Miscellaneous
  • Amazon
  • Apple
  • Bolt
  • ByteDance (TikTok)
  • Dominos Pizza
  • eBay
  • Google
  • Meta (Facebook, WhatsApp, Instagram)
  • Microsoft
  • Snapchat
  • Uber
  • X, Formally known as Twitter
MNO
  • BT
  • EE
  • GiffGaff
  • iD Mobile
  • Lebara
  • LycaMobile
  • Plusnet
  • Sky Mobile
  • Smarty
  • Tesco Mobile
  • Three
  • VirginMediaO2
  • Vodafone
  • Voxi
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