BT introduced within 2023 strict regulations in order to reduce fraudulent messaging and smishing attempts. Sender IDs related to specific brands will be blocked from Twilio by default so the customers are required to allowlist them before sending messages with them.
Effective October 15, 2023, BT will introduce a protected route for specific sectors who send traffic containing sensitive information, including finance, government, logistics, and mobile operators.
For customers that are eligible to use the protected routing, Twilio requires the following details:
Protected Sender ID Registration LOA Request - Client to Twilio (UK)
Here is a list of protected brands:
Vertical |
Brands |
Delivery and Logistics |
|
Finance |
|
Government and Healthcare |
|
Miscellaneous |
|
MNO |
|