As we expand Twilio’s coverage through partnerships with new service providers, we go through a rigorous performance and reliability testing process of new numbers. Before we make new numbers available to all customers through our Beta program, we work with key customers to help us test new numbers in the real world, with real applications.
We have vetted these numbers and don’t expect you’ll have problems should you choose to try one out, but you should be aware that occasionally this testing phase reveals issues that we cannot detect in our test labs. Please keep this in mind as you deploy these numbers as part of your application. It is not advisable to use these for critical path or production systems until we have more experience with the numbers and are able to put them into Beta. Please also note that on rare occasions some numbers don’t successfully pass the alpha stage and need to be discontinued from service. Should any issues arise, you can expect the same level of support and responsiveness that you’ve come to expect from Twilio.
Dual Functionality (Voice and SMS enabled) Phone Numbers
|Type||Domestic only||Address & Documentation Required||Per Month||Per Minute to Receive Calls||Per Message Received|
|Chile N||Local||Calls: No SMS: Yes||No||$7||$0.0100||$0.01|
|South Africa||Mobile||Calls: No SMS: Yes||Any Address, Proof of ID, Proof of address||$6||$0.01||$0.0075|
Voice Enabled Only Phone Numbers
|Type||Domestic calls only||Address & Documentation Required||Per Month||Per Minute to Receive Calls||City Codes Available|
|Armenia** E,H||National||No||Any Address, Copy of business registration||$35||$0.059|
St. Pölten (2742)
|Belarus E||Mobile||No||Any Address||$59||$0.3414|
|Cambodia** A,G,H||Local||No||Any Address, Copy of business registration||$93||$0.2268||Phnom-Penh (23)|
|China**||Local||No||Copy of business registration, Utility bills (last 3 months), Copy of ID of legal representative||$26||$0.02||Beijing (10) Shanghai (21)|
|Costa Rica** H||National||No||Any Address, Phone Number, Copy of ID or business registration||$21||$0.0125|
|Germany||Local||No||Address in locality (matching prefix)
Document showing Proof of Address
München (Munich) (89)
Köln (Cologne) (221)
Frankfurt am Main (69)
|Kazakhstan||Local||No||Any Address, Copy of passport or business registration||$29||$0.0183||Astana (17) Almaty (27)|
|Isle of Man||Mobile||No||No||$1||$0.0553|
|Japan||Local||No||Local Address, Proof of ID or Proof of address||$4.50||$0.01000||Tokyo (3)|
|Malaysia||Local||No||No||$1.50||$0.025||Peninsular Malaysia (3)|
|Moldova J||Local||No||Any Address, Proof of ID, Proof of address||$69||$0.1165||Chisinau (22)|
|Pakistan** C||Local||No||Local Address, Local Business Registration, Letter of Intent||$33||$0.1315||Lahore (423)|
|Singapore||National||No||Any Address, Proof of ID or Proof of address||$7||$0.01|
|South Africa**||Local||No||Local Address, Proof of ID, Proof of address||$1.50||$0.01||Johannesburg (10), Pretoria (12), Polokwane (15), Cape Town (21), Durban (31), Bloemfontein (51)|
|Sri Lanka** D,J||Mobile||Yes||Letter of Intent||$43||$0.258|
|Tajikistan**||Local||No||Any Address, Copy of passport, Proof of address||$63||$0.0915||Dushanbe (427)|
|Turkey||National||No||Any Address, Proof of ID||$3||$0.029|
|Ukraine||National||Yes||Copy of passport||$9||$0.01|
|Uruguay K||Local||Yes||Any Address||$47||$0.50660||Montevideo (2)|
|Venezuela A,B,D||Local||Yes||Any Address, Proof of ID or business registration||$35||$0.0125||Caracas (212), Valencia (241), Maracay (243), Barquisimeto (251), Maracaibo (261)|
** These numbers are not kept in stock, but can be special ordered with required documentation. Please allow several weeks for delivery after valid documentation is submitted.
SMS Enabled Only Phone Numbers
|Type||Domestic SMS only||Address Required||Per Month||Per Message Received|
A. Cambodia Local, Venezuela Local: Limited to 2 concurrent calls.
B. Venezuela Local: May not be used for outbound calls.
C. Pakistan Local: May only be used for conference services. Outbound calls not permitted.
D. Venezuela Local, Sri Lanka Mobile: Callback applications not permitted.
E. Armenia National, Belarus Mobile: Limited to 1 concurrent call.
F. Madagascar Mobile: Only reachable from Airtel network.
G. Cambodia Local: DTMF not supported. Numbers not reachable from payphones. Audio quality may be low due to local limitations.
H. Armenia National, Cambodia Local, Costa Rica National, Sri Lanka Mobile: May not be used for calling card applications.
I. Taiwan Mobile: Require a minimum of 50 SMS transmissions (inbound or outbound) per 30 day period. Numbers that do not meet this requirement are subject to reclamation per Terms of Service.
J. Moldova Local: CallerID/SenderID not supported
K. Uruguay Local: Limited to 10 concurrent calls.
L. Bangladesh Local: Banglalink network does not support concatenated messages. No network supports the € sign.
M. Belgium National, Belgium Toll-Free: Inbound-only, outbound calls will not terminate in the country.
N. Chile Local Voice+SMS: Emoji not supported. UCS2 alphanumeric symbols only. Concatenation with the Telefonica network fails.
Toll Free Voice Enabled Phone Numbers
These numbers are designed to be used for inbound voice calls and are domestically reachable only. Please see this page for restrictions, limitations, and local dialing codes. All Toll-Free numbers in Developer Preview require an address on file within your Twilio project, as well as a documented use case. Please note that, per Twilio's Terms of Service, unused numbers are subject to reclamation.
|Prefix||Required Documentation||Per Month||Per Minute to Receive Calls from Landlines||Per Minute to Receive Calls from Mobiles|
|Belgium M||+32 800||$25||$0.30830||$0.30830|
|China**||+86 400||Copy of business registration, Utility bills (last 3 months), Copy of ID of legal representative||$25||$0.3707||$0.3707|
|Costa Rica||+506 800||Letter of Intent||$25||$0.3795||$0.3795|
|Ecuador**||+593 1800||Letter of Intent||$285||$0.4935||$0.4895|
|Germany*||+49 800||Business Registration (companies) or Proof of Identity (individuals)||$25||$0.0343||$0.2732|
|Italy||+39 800||Business Registration and Proof of Identity||$25||$0.0394||$0.4394|
|Jordan**||+962 800||Business Registration, Letter of Intent with traffic forecast||$25||$0.296||N/A|
|Paraguay**||+595 9800||Letter of Intent||$25||$0.3372||N/A|
|Qatar**||+974 800||Letter of Intent||$710||$0.364||$0.364|
|Saudi Arabia**||+966 800||Business Registration, Letter of Intent with traffic forecast||$80||$0.3022||$0.3022|
|Sri Lanka**||+94||Letter of Intent||$145||$0.3588||$0.3588|
* Germany Toll-Free numbers can be purchased via API and Console with a valid German address. Also available to worldwide customers with supporting documentation through the Preview request form.
** These numbers are not kept in stock but can be special ordered with required documentation. Please allow several weeks for delivery after valid documentation is submitted.