A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Using Twilio when Voice numbers are unavailable in your country

Due to legalities, costs, and demand, we’re unable to offer voice numbers in every country. The article Twilio international phone number availability and their capabilities describes which countries where Voice capable numbers are and are not available in.

However, there are still a number of ways to use Twilio to make calls to your country:

Purchase a Voice number in another country

Even if Twilio doesn’t have phone numbers in your country, you can still use a number in a different country to reach you and your customers.

Check out Twilio international phone number availability and their capabilities to see if there’s another country that works for your needs.

To double-check that a number can make calls your country, go to our pricing page and type in your country. If there’s a price “per minute to make calls,” that means we can call your country from other locations.

Use a verified caller ID to make calls

This is a good solution if you are hoping to make outbound calls from Twilio to your clients. You can verify a number that you own with Twilio, which you will use as the “From” number when you make programmable outbound calls from our platform. Any calls made back to your number would then be handled by your regular carrier.

Sign up to get notified when we expand to your country

If the workarounds above don’t work out for you, we encourage you to put in a request for the numbers you want. Your feedback and requests are important to improve our international offerings.

To request a new number, make a request within your Twilio project, fill out the form, and check Notify Me When Available when submitting your form. We'll be sure to keep you updated as we add new types of numbers to Twilio.

Have more questions? Submit a request
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