Question

Do I still get charged for phone numbers when my account is suspended? 

Product

Phone Numbers

Answer

Yes. You are charged monthly for every Twilio phone number you own in your Twilio account, even when your account is suspended.

For more information about Phone Number billing, see How Much Does a Phone Number Cost.

To avoid charges for your Twilio phone numbers when you are not using them, we recommend that you release these numbers. There is no way to pause the billing for a Twilio phone number.

Notice: After 60 days of your account being suspended, your phone numbers are at risk of being reclaimed. Phone numbers not reclaimed will continue to bill as normal until they are released or removed.

Number Charges on Your Usage Report after Reinstating your Account

When adding funds to reactivate a suspended Twilio account, the charges for any phone numbers you have provisioned will be listed on the month your account is reactivated.

For example, if your account with 2 phone numbers was suspended with zero balance for 2 months, you would see a total of 6 phone number charges billed in the Console Usage page on the month you reactivated your account:
     2 phone number charges from the 1st month of suspension
     2 phone number charges from the 2nd month of suspension
     2 phone number charges for the current month

For more information about Phone Number billing, see How Much Does a Phone Number Cost.