A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Does Twilio offer premium-rate phone numbers?

Premium-rate phone numbers (such as +1900 numbers in the US and +449 numbers in the UK) are phone numbers typically used to provide information, customer support, or entertainment on a shared-cost basis. This means that the callers are charged a higher per-minute rate on their phone bill which can be upwards of $1 or more per minute. The extra toll collected is given back to the owner of the phone number to partially fund the cost of the inbound call. As such, these phone numbers are more likely to be used for fraudulent purposes and Twilio doesn't provide premium-rate phone numbers in any country at this time.

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