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Will Twilio automatically handle my short code’s replies to the keywords HELP and STOP?

Question

Will Twilio automatically handle my short code’s replies to the keywords HELP and STOP?

 

Product 

Programmable Messaging 

 

Answer 

Unlike a 10-digit (long code) phone number, Twilio does not handle your Short Code HELP & STOP replies, or your opt-out list. You should build this functionality into your own short code messaging application.

 

Additional Information 

For information on carriers’ requirements for short code HELP and STOP replies, please see the following resources:

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